At Torcane Comércio de Peças Agrícolas Ltda, privacy and security are priorities and we are committed to transparency in the processing of personal data of our users/customers. Therefore, this Privacy Policy establishes how the collection, use and transfer of information from customers or other people who access or use our website is carried out.

When using our services, you understand that we will collect and use your personal information in the ways described in this Policy, under the rules of the Federal Constitution of 1988 (art. 5, LXXIX; and art. 22, XXX – included by EC 115/2022) , Data Protection standards (LGPD, Federal Law 13,709/2018), consumerist provisions of Federal Law 8078/1990 and other applicable standards of the Brazilian legal system.

Therefore, Torcane Comércio de Peças Agrícolas Ltda, hereinafter referred to simply as “Torcane”, registered with the CNPJ/MF under no. 05.072.588/0001.02, in the role of Data Controller, is obliged to comply with the provisions of this Privacy Policy.

1. What data do we collect about you and for what purpose?

Our website collects and uses some of your personal data in order to enable the provision of services and improve the user experience.

1.1. Personal data provided by the holder

We process Personal Data about you. This section contains some common examples. Depending on your country/region and Applicable Law, the examples below may be considered Personal Data and/or may be collected from you.

Personal and Contact Information

• Name, date of birth, government identifiers, signature, image
• Address, telephone number, email address
• Demographic information (such as gender, marital status, residence, general location)
• Username, password, social media profile
• GPS location

Transaction and Financial Account Information

• Financial information (such as account holder, account number, credit/debit card information, financing/leasing information)
• Transaction information (such as purchases, service history, payments, complaints, requests)
• Credit application information (such as assets, liabilities, income, occupation, financial statement information, current and historical account information with us, equipment and monetary value being financed, credit information [including credit scores], property reports on any property that protects your obligation to us)
• Insurance information (such as proof of insurance)

Preference and Relationship Information

• Preference and relationship information (such as type of business, interests)
• Business role information (such as occupation, title, contact information, company details, employment history)
• Property, farm or business information
• Language preference
• Information about how you interact with us, authorized dealers and distributors, and business partners
• Details of accounts with us (such as purchases, inquiries, customer accounts, warranty claim history, payment history)

Computer, Device, Online Service, Social Media and Internet Information

• Activity on our online services (such as username and password used to log in, date/time of visit, search details)
• Device identifier for any device used to access our online services (such as model, serial number, usage tracking)
• Information about pages or content visited on online services
• Social media profile and comments (including views and opinions), images and other information you may post on message boards, user forms (including social media) or in response to surveys
• If you have opened or read our communications
• Cookies and other tracking technologies (See Cookie Declaration)
• Time and duration of use of online services, error reports and performance data. The information and data collected includes your IP (internet protocol) address and information related to the IP address
• Operating system type and version of your device or web browser
• Hardware model and other unique device identifiers, and in some cases, the location of your device. This information may be recorded when you use online services

Special or Confidential Personal Data

• Some of the Personal Data that we process in accordance with the Purposes set out in Section 3 may be considered confidential or special personal data in accordance with Applicable Law. In certain countries/regions, this data may not be collected.

2. How do we collect your data?

We collect Personal Data from a variety of sources, including:

Information We Collect Directly from You:

We collect Personal Data when you interact with us. You may provide us with Personal Data electronically, in written or verbal form. Common interactions in which you provide us with Personal Data include situations where you:

• Sign up for or purchase services, products and equipment
• Register for an account
• Use our online services, including our website
• Sign up for a newsletter
• Contact us for customer service or to register your warranty
• Apply for financing
• Respond to surveys

From Third Parties:

We receive Personal Data about you from third parties who provide it to us. Third parties include authorized dealers and distributors, suppliers, insurance providers, your employer, credit reference agencies and law enforcement or government authorities.

If you purchase or lease goods or services on credit, we generally collect Personal Data about you, credit bureaus, financial institutions and other creditors, your employer and publicly available sources, to the extent permitted by Applicable Law. For example, we may collect Personal Data from certain third parties, such as your employer to confirm your income details, creditors to confirm your creditworthiness and credit bureaus to obtain a credit report. We may engage an agent to collect information on our behalf; or we may have existing personal data about you on record if you are a previous customer or a guarantor of another of our customers.

We may also collect Personal Data from third-party data providers, which enhance our files and help us better understand our customers:

• If you purchase any of our products or services through such third parties,
• If you access social media sites, such as Facebook, or if you interact with a social media function on online services, such as a social media plug-in (a Facebook “Like” button),
• If you “like” our social media pages, or
• If you join our communities

We (or third parties) use cookies and other technology tools to collect information about your computer or device and your use of other John Deere third-party websites and applications. Please see our Cookie Statement at the bottom of our homepage for more information about the cookies we place.

2.1. Consent

It is based on your consent that we process your personal data. Consent is the free, informed and unequivocal expression by which you authorize Torcane to process your data.

Therefore, in accordance with the General Data Protection Law, your data will only be collected, processed and stored with prior and express consent.

Your consent will be obtained specifically for each purpose described above, demonstrating Torcane‘s commitment to transparency and good faith towards its users/clients, following the relevant legislative regulations.

By using Torcane services and providing your personal data, you are aware of and consent to the provisions of this Privacy Policy, in addition to knowing your rights and how to exercise them.

At any time and at no cost, you may revoke your consent.

It is important to highlight that revoking consent for data processing may result in the impossibility of adequate performance of some functionality of the website that depends on the operation. Such consequences will be informed in advance.

3. What are your rights?

Torcane assures its users/clients of their rights provided for in article 18 of the General Data Protection Law. This way, you can, free of charge and at any time:

• Confirm the existence of data processing, in a simplified manner or in a clear and complete format.
• Access your data, being able to request it in a legible copy in printed form or electronically, secure and suitable.
• Correct your data when requesting it to be edited, corrected or updated.
• Limit your data when unnecessary, excessive or treated in non-compliance with legislation through anonymization, blocking or deletion.
• Request the portability of your data, through a registration data report that Torcane reports on you.
• Delete your data processed with your consent, except in cases provided for by law.
• Revoke your consent, deauthorizing the processing of your data.
• Find out about the possibility of not providing your consent and the consequences of refusal.

4. How can you exercise your rights as a holder?

To exercise your rights as a holder, you must contact Torcane through the following available means:

• Email and telephone: +55 (19) 34121888 – [email protected]

In order to guarantee your correct identification as the holder of the personal data subject to the request, we may request documents or other evidence that can prove your identity. In this case, you will be informed in advance.

5. How and for how long will your data be stored?

Your personal data collected by Torcane will be used and stored for as long as necessary to provide the service or for the purposes listed in this Privacy Policy to be achieved, considering the rights of data holders and controllers.

In general, your data will be kept as long as the contractual relationship between you and Torcane continues. Once the personal data has been stored for a period of time, it will be deleted from our databases or anonymized, except in the cases legally provided for in article 16 of the general data protection law, namely:

I – Compliance with legal or regulatory obligations by the controller;

II – Study by a research body, ensuring, whenever possible, the anonymization of personal data;

III – transfer to a third party, provided that the data processing requirements set out in this Law are respected; or

IV – Exclusive use by the controller, access by third parties is prohibited, and provided that the data is anonymized.

That is, personal information about you that is essential for complying with legal, judicial and administrative orders and/or for exercising the right to defense in judicial and administrative proceedings will be maintained, despite the deletion of other data.

The storage of data collected by Torcane reflects our commitment to the security and privacy of your data. We employ technical protection measures and solutions capable of guaranteeing the confidentiality, integrity and inviolability of your data. In addition, we also have security measures appropriate to the risks and control access to stored information.

6. What do we do to keep your data safe?

To keep your personal information safe, we use physical, electronic and managerial tools aimed at protecting your privacy.

We apply these tools taking into account the nature of the personal data collected, the context and purpose of the processing and the risks that possible violations would generate for the rights and freedoms of the holder of the data collected and processed.

Among the measures we adopted, we highlight the following:

• Only authorized people have access to your personal data
• Access to your personal data is only made after a commitment to confidentiality
• Your personal data is stored in a safe and suitable environment.

Torcane is committed to adopting the best postures to avoid security incidents. However, it is necessary to highlight that no virtual page is entirely safe and risk-free. It is possible that, despite all our security protocols, problems that are solely the fault of third parties may occur, such as cyber-attacks by hackers, or also as a result of the negligence or recklessness of the user/client themselves.

In the event of security incidents that could create significant risk or damage for you or any of our users/clients, we will communicate to those affected and the National Data Protection Authority about what occurred, in accordance with the provisions of the General Data Protection Law. Data.

7. Who can your data be shared with?

In order to preserve your privacy, Torcane will not share your personal data with any unauthorized third party.

They receive your data only to the extent necessary to provide the contracted services and our contracts are guided by the data protection standards of the Brazilian legal system.

Furthermore, there are also other hypotheses in which your data may be shared, which are:

I – Legal determination, request, requisition or court order, with competent judicial, administrative or governmental authorities.

II – Case of corporate transactions, such as merger, acquisition and incorporation, automatically

III – Protection of Torcane’s rights in any type of conflict, including those of a judicial nature.

7.1. International data transfer

Some of the third parties with whom we share your data may be located in or have facilities located in foreign countries. Under these conditions, in any case, your personal data will be subject to the General Data Protection Law and other Brazilian data protection legislation.

In this sense, Torcane is committed to always adopting efficient cybersecurity and data protection standards, in its best efforts to guarantee and comply with legislative requirements.

By agreeing to this Privacy Policy, you agree to this sharing, which will take place in accordance with the purposes described in this instrument.

8. Cookies or browsing data

Torcane uses Cookies, which are text files sent by the platform to your computer and stored there, containing information related to website navigation. In short, Cookies are used to improve the user experience.

By accessing our website and consenting to the use of Cookies, you acknowledge and accept the use of a navigation data collection system with the use of Cookies on your device.

You can, at any time and at no cost, change permissions, block or refuse Cookies. However, revoking consent for certain Cookies may prevent the correct functioning of some features of the platform.

To manage your browser’s cookies, simply do so directly in your browser settings, in the Cookies management area. You can access tutorials on the topic directly through the links below:

If you use Internet Explorer.

If you use Firefox.

If you use Safari.

If you use Google Chrome.

If you use Microsoft Edge.

If you use Opera.

You can find more information about the Cookies we use and how they work in our Cookies Policy, available at this link

9. Changes to this Privacy Policy

The current version of the Privacy Policy was formulated and last updated on: (02/01/2024)

We reserve the right to modify this Privacy Policy at any time, mainly to adapt to any changes made to our website or in legislation. We recommend that you review it frequently.

Any changes will come into effect as soon as they are published on our website and we will always notify you of the changes that have occurred.

By using our services and providing your personal data after such modifications, you consent to them.

10. Responsibility

Torcane provides for the responsibility of agents who act in data processing processes, in accordance with articles 42 to 45 of the General Data Protection Law.

We are committed to keeping this Privacy Policy updated, observing its provisions and ensuring compliance.

Furthermore, we are also committed to seeking technical and organizational conditions that are safely capable of protecting the entire data processing process.

If the National Data Protection Authority requires the adoption of measures in relation to data processing carried out by Torcane, we undertake to follow them.

10.1 Disclaimer

As mentioned in Topic 6, although we adopt high security standards in order to avoid incidents, no virtual page is entirely risk-free. In this sense, Torcane is not responsible for:

I – Any consequences arising from the negligence, recklessness or incompetence of users in relation to their individual data. We guarantee and are only responsible for the security of the data processing processes and the fulfillment of the purposes described in this instrument.

We emphasize that the user is responsible for the confidentiality of access data.

II – Malicious actions by third parties, such as hacker, unless proven culpable or deliberate conduct by Torcane.

We emphasize that in the event of security incidents that may create significant risk or damage for you or any of our users/clients, we will inform those affected and the National Data Protection Authority about what happened and take the necessary measures.

III – Inaccuracy of the information entered by the user/client in the records necessary for the use of Torcane services; Any consequences arising from false information or information entered in bad faith are the sole responsibility of the user/client.

Data Protection Officer

Torcane provides the following means for you to contact us to exercise your rights as a holder: Telephone: + 55 (19) 3412-1888.